Working With Us – Our Terms & Conditions
We love to build a great relationship with our clients. We pride ourselves on being helpful and flexible, but it’s a good idea for us to have an agreement written down so we all know what to expect. We believe agreements like this should be easy to understand, so we’ve made sure this one uses clear language.
Having said that, if anything is unclear, ask us. We’ll be happy to explain.
Project Summary
You are hiring us, Strategic Content Marketing Ltd to provide you with copywriting or content marketing services – the specifics of which will be defined in our previous emails and calls.
What Do We Both Agree To Do?
As our client, you agree:
- You have the power to enter into this contract on behalf of your organisation.
- To provide us with everything we need to complete the project when we need it.
- To review our work, provide feedback, and sign-off within agreeing timescales.
- To stick to the payment schedule agreed for your project.
We agree:
- We have the experience and ability to perform the services you need.
- We will carry this service out in a professional manner.
- We will respect the confidentiality of any information you give.
Changes & Revisions
We understand that you may require us to make some minor changes to the work we do for you. That’s fine. We are happy to make amendments for you providing it stays within your original brief – which will have been defined during the onboarding process and yoru brief zoom calls.
If you’d like to change the work outside of the brief then we can do this, but it may be subject to additional charges.
For example;
You ask us to write a blog post on how the sun affects your skin, with the key message being that it’s super important to wear sun cream.
We write it – then you decide you want the key message to be that sunbeds are damaging. This would require a rewrite and extra fees would apply.
We don’t like to place a strict limit on the number of amendments we will make as it’s important to us that you are completely happy with the work.
However, as we always work to a fixed-price agreement, we do have a “fair usage” policy. This means we will continue to make amendments for you up until the point that…
- You are happy with the work.
- You have asked for repeated amendments, and we feel the work completed meets your original brief.
This only applies up to the point where you sign off on the work, publish it or begin using it on your live website. No further amendments will be included once you have signed off on the work.
If we have not received any feedback or comments within two (2) weeks of submitting work to you (at any stage – the initial draft or subsequent edits), we will assume you are happy with the work that has been completed.
Copyright
When we have received full payment for the piece or project in question, the copyright of the work we produce is automatically assigned to you. You can then use the work however you wish.
However, until payment is received, the copyright of the work remains with Strategic Content Marketing Ltd.
We love to show off our work, so we reserve the right to display and link to your completed project as part of our online portfolio. (The link may help your Google ranking a bit, so there’s something in this for you too.)
Deadlines
We’re big on hitting deadlines, but we can only do this with your help. So we can’t be responsible for a missed deadline if you have been late with a down payment, slow to supply materials, or not provided feedback to agreed timescales.
We also can’t be responsible for deadlines missed due to circumstances completely beyond our control, like family emergencies, floods, war, acts of God, (Coronavirus!) and so on.
Payments
As we’re sure you’ll agree, cash flow is the lifeblood of any business, so prompt payment is important to us. By contracting this work, you agree to stick exactly to the payment schedule described in our previous communications.
For one off projects a 50% down payment is required at the beginning of the project, with the remaining 50% due on completion.
For ongoing projects, you will be asked to set up a monthly or weekly direct debit payment. We will send you a link to do this as part of your onboarding process.
Cancelling Your Services
For Ongoing Projects – Such as weekly emails, blogs etc.
You can cancel your agreement with us at any time. There’s no notice period however payment for any works completed (even if they have not yet been approved or sent to you for approval) will be due.
For example; If you pay for weekly emails by direct debit, but we supply the content monthly in advance then you would need to pay us for that month’s emails.
To put it simply – We don’t try to tie you in or keep you stuck with us if you’re unhappy, but we do need to be paid for the work we have already done.
Direct debit payments are processed through Go Cardless and can be cancelled at any time through your bank – or by emailing us and requesting that we cancel at our end.
For One Off Projects
If you wish to cancel a one-off project, we will retain your down payment and you may be required to make an additional cancellation fee payment to cover the work we’ve already done. This cancellation fee will be based on the percentage of the project completed to make it fair for everyone.
Legal Stuff
We will do our best to ensure all facts and statements in our work are true and that it doesn’t infringe upon any copyright or other right of a third party.
However, we can’t be liable to you, or any third party, for damages, including lost profits, lost savings, complaints, claims, litigation, or other incidental, consequential, or special damages which arise regarding this assignment.
It is your responsibility to ensure that content does not break any regulations for your specific industry – Eg medical regulations, financial regulations etc.
Where we provide done for your email marketing, you remain responsible for ensuring your data and marketing activities are compliant with any laws – such as data protection, GDPR or other legal requirements.
If any provision of this agreement shall be unlawful, void, or for any reason is unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.
By choosing to work with us you agree to the terms laid out in this agreement. Although the language is simple, the intentions are serious and this agreement is a legal document under the exclusive jurisdiction of English courts.
